Globe, Smart among ‘most improved’ telcos globally

Telecommunications giant Globe Telecom and Smart Communications are among the world’s top 30 “most improved” mobile operators in terms of video experience and fourth generation (4G) availability, according to a report by an independent mobile analytics company.

The UK-based Opensignal Ltd. said in a report that the country’s top telco companies scored big and reached the category of “Global Rising Stars” for having comfortably above average 4G and video experience.

To be able to reach the Global Rising Stars status, a mobile operator must meet these criteria: download speed and upload experience, video experience and 4G availability.

According to Opensignal, Smart’s 4G availability rose by 13 percent to 17.9 percent from the first half of 2019 and the first half of 2020, which made the MVP-led telco win the 4G availability category. 

For video experience, on the other hand, Globe saw its score rose to 32.7 percent, Opensignal said, improving its average download speed for users by 24.5 percent. This category measures the average video experience of 3G and 4G networks for each mobile operator, while the download speed experience is gauged by the average download speed experience of users across 3G, 4G and 5G networks.

In separate statements, Globe and Smart credited the Opensignal citations to their commitment to improve their services and substantial investment for better mobile experience of their subscribers.

“As one of the Global Rising Stars recognized by Opensignal, Globe is proud to be a telco company that commits to improve data service to our subscribers. Expect more of these remarkable improvements as we continue with our aggressive efforts to upgrade the network for better connectivity and service,” said Gil Genio, Globe chief technology and information officer.

Al Panlilio, Smart president and chief executive officer and PLDT Inc. chief revenue officer said: “This citation is a testament to our commitment to improving the experience of our customers. As the country’s largest and only fully integrated telco, we will continue to invest in improving our network and our services, and we will benchmark our performance against countries like Vietnam and Thailand to be better. I think every Filipino deserves that kind of service.” by Len Amadora

Source: Peso Economics